Head of Operations

Head of Legal Operations | Legal Advisory Leadership, AI-Enabled Service Transformation

• Salary: £75,000 + 10% non-contributory employer pension
• Location: Hybrid, 2-3 days in-office.

Five million households in England and Wales live in leasehold properties. My client is a statutory public body that helps them understand their rights.

You will directly manage three Senior Legal Managers and hold overall accountability for a team of senior legal advisers, legal advisers and triage officers. The heart of the role is leading change: moving the function from a reactive, channel-led model to a digital-first, AI-enabled advice service in which expert humans focus on the cases where they make the most difference.

One thing worth naming upfront: if you are looking for a traditional practice-head or in-house legal role, this is not it . You will be working alongside lega...