Head of People Services

The role

ensures people administration and employee relations services work well for colleagues and managers, while building reliable, well‑run systems and data that support insight, efficiency and a better overall colleague experience.

Key Accountabilities

Lead and develop multidisciplinary People Services teams, driving a high-performance, accountable service culture

Oversee end-to-end People operations across the colleague lifecycle, ensuring a consistent, high-quality experience

Manage HR administration and employee relations, acting as an escalation point for complex, risk-sensitive cases

Own HR systems strategy and governance, ensuring HRIS integrity and end-to-end lifecycle management

Drive transformation of people systems, improving functionality, data quality and reporting capability

Deliver people insights through dashboards and reporting to inform business decisions

Lead continuou...