Head of Process & Standards, Customer Support

About the team

As Customer Support Process & Standards Lead, you are part of team leadership, driving the development of scalable SOP solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide Process decisions. You are passionate about user and creator support, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about Process development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet processes, customer support, user safety or platform management, and you have demonstrated this through a track record of achievements in the policy space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment. Responsibilities
- Build and l...