HEAD OF RETENTION - AU
Location
Australia, New South Wales
Job Type
Full time
Category
Top Executives
Posted
June 20, 2026
20th May, 2026
Job Title: Head of Retention
Location: Relocation to Hong Kong
We are looking for a Head of Retention to lead and scale the global retention and subscription strategy for a fast-growing health and wellness brand. This is a senior, hands-on opportunity for someone passionate about lifecycle marketing, customer retention, CRM, AI-driven personalisation, and subscription growth. The role is based in Hong Kong, with relocation support available for the right candidate.
Responsibilities
- Own the global retention strategy across email, SMS, push notifications, loyalty, referrals, and subscriptions
- Drive improvements across customer retention, LTV, churn reduction, and subscriber growth
- Lead lifecycle marketing campaigns, onboarding journeys, win-back flows, and personalisation strategies
- Use AI tools and customer insights to optimise performa...