Head of Service - 111 Digital Front End

This senior role leads the clinical direction, safety, and transformation of the NHS 111 Wales Digital Front End, including the 111 website, virtual assistants, symptom checkers, and integrated clinical decision support.

The post holder will ensure robust clinical governance, risk management, and regulatory compliance underpin all public-facing digital services, enabling safe innovation, improved access, and optimised patient flow across urgent and emergency care pathways. They will drive the design, implementation, and continuous improvement of digital clinical systems, ensuring alignment with organisational priorities and delivering measurable benefits in quality, safety, and efficiency.

Acting with a high degree of autonomy, the role provides expert strategic advice on digital clinical transformation, capital investment, and system integration, while leading complex programmes of change to embed advanced technologies into frontline care.

The pos...