Head of Strategy, Operations
Location
manila, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
May 31, 2026
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Key Responsibilities
Strategic Planning & Execution
- Develop and maintain a clear strategic roadmap across Service Assurance, Stability, and Reliability Engineering functions.
- Align operations strategy with enterprise goals, regulatory requirements and performance metrics such as MTTR, CFR, SLOs, and automation coverage.
- Translate executive directives and risk themes into structured initiatives and measurable outcomes.
Operational Governance & Transformation
- Design and manage a centralised strategic portfolio of programs aimed at improving service reliability, change resilience, and operational effectiveness.