Head of Support
Location
basel, basel stadt
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
Overview
Phoeniqs Technologies is an innovative tech company specializing in the development of forward-looking software solutions. We are growing and seeking a strategically minded professional for the role of Head of Support.
Responsibilities
- Manage and coordinate a team of technical support specialists, ensuring coverage during business hours (9-5) and coordinating night shift rotations among team members
- Oversee first-level infrastructure support for OpenShift, DevOps tooling, and monitoring platforms (Zabbix, Prometheus, Grafana), ensuring timely and accurate responses to both internal teams and external customer requests
- Monitor and optimize ticket management processes through Jira and other ticketing systems, ensuring proper categorization, prioritization, and traceability of all requests
- Define, monitor, and ensure compliance with agreed SLAs for both internal and customer-facing support, implementing corrective act...