Head of Support

Head of Support

We are in search of a Head of Support to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in building and leading a world‑class support function that delivers exceptional experiences to our customers, partners, and end users — ensuring every interaction with Bloq.it reflects the quality and innovation behind our product.

What you’ll be doing:

• Lead, grow and develop the global Support team, setting clear goals, defining processes, and building a culture of ownership, empathy, and continuous improvement;
• Own the end‑to‑end customer support operation — from ticket management and escalation handling to SLA definition, tooling, and performance reporting;
• Act as the voice of the customer internally, collaborating closely with Product, Operations, and Field teams to drive resolution of recurring issues and feed structured insights into product and service improvements;
• Design ...