Head Of Technical Customer Support (F/M/D)

Responsibilities Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams Qualifications Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus) 10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors Experience in leading and developi...