Head Quality - Cluster (South)

JOB PURPOSE

Lead and manage the quality assurance function across the assigned cluster, ensuring that the right quality of products is consistently manufactured to meet customer requirements. Drive customer satisfaction by resolving quality issues and fostering continuous improvement at all manufacturing plants within the cluster. Provide guidance to Plant Quality Heads to achieve uniformity and excellence in quality processes and outcomes.

This role ensures product quality consistency, impacting customer satisfaction, warranty claims, and overall cluster efficiency. Metrics for success include improved customer quality ratings and reduced defect rates.

PRINCIPAL ACCOUNTABILITIES

1. Customer Quality Assurance

• Lead efforts to resolve customer complaints by ensuring the root cause is identified, and corrective actions are implemented across all plants in th...