Hearing Care Co-ordinator (Edmonton)

POSITION TITLE: Hearing Care Co-ordinator (HCC) - Edmonton, AB

Job Duties and Responsibilities:

• Greets customers when they enter
• Answer phone/make phone calls for various purposes
• Confirm appointments
• Schedule appointments for assigned office and/or any applicable out of town clinics
• Manage incoming phone calls, deliver and return messages
• Outbound calls to our patients for various purposes
• Scheduling to maximize test opportunities for the office and any out of town clinics
• Order and sell products
• General office and administrative duties
• Pull charts for customers scheduled for hearing tests or other appointments
• Stock shelves (batteries, pamphlets, supplies etc.)
• Invoicing for hearing aids and other products or services
• Customer information entry into clinical management system
• Prepare the out of town clinic schedules for the Hearing Care Pro...