Help Desk Analyst I
Location
Mandeville, LA
Job Type
Full-time
Category
other-general
Posted
June 26, 2026
Description We are looking for a dependable Help Desk Analyst I to provide front-line technical support for end users in Louisiana. This long-term contract opportunity begins on a part-time schedule of approximately 20 to 25 hours per week and is expected to grow into a permanent workload over time. The position supports desktop issues and remote service requests for clients across the country, making it ideal for someone who enjoys solving technical problems and delivering responsive customer support.
Responsibilities:
• Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications.
• Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system.
• Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary.
• Deliver hands-on and remote assistance for workstation setup, user support, an...
Responsibilities:
• Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications.
• Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system.
• Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary.
• Deliver hands-on and remote assistance for workstation setup, user support, an...