Help Desk Analyst L1

**Be part of Stefanini!
**At Stefanini we are more than ****** geniuses, connected from 41 countries, doing what they are passionate about and co-creating a better future.We are looking for you **Help Desk Analyst L1!
****Duties and responsibilities**:2.Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices4.Assist with user account management, including password resets and access permissions5.Collaborate with other IT teams to escalate and resolve complex technical issues6.Document all incidents and resolutions in the help desk ticketing system7.Provide excellent customer service and ensure high levels of customer satisfaction8.Stay up-to-date with the latest technology trends and industry advancements9.Assist with IT projects and initiatives as assigned**Requirements**:- Studies related to information technology, can be at technical career- Advanced conversational and written English (will provide telephone and chat...