Help Desk Analyst - Tier I
Location
Charlotte, NC
Job Type
Full-time
Category
other-general
Posted
May 01, 2026
Description
Overview
We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment.
Responsibilities
+ Serve as first point of contact for IT support (phone, email, ticketing system)
+ Log, track, and prioritize all support requests with accurate documentation
+ Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed
+...
Overview
We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment.
Responsibilities
+ Serve as first point of contact for IT support (phone, email, ticketing system)
+ Log, track, and prioritize all support requests with accurate documentation
+ Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed
+...