Help Desk Engineer - Remote Canada Only
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
May 27, 2026
Description
The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues.
Department : Blue Mantis
Location : Remote
Compensation : $25.00 - $28.00 per hour
Key Responsibilities
- Resolve problems reported to the call center by phone or web tickets.
- Provide first‑level contact and problem resolution for customer issues.
- Provide timely communication on service ticket status and resolution.
- Assist Level I technicians with escalated issues.
- Update and maintain Help Desk Documentation and knowledgebase articles.
- Rev...