Help Desk | Level IV

The selected candidate will train in the office 100% of the time. Once training is completed, this is a hybrid role - 3 days working in the office and 2 days working from home.

Interviews will be in person.

Troubleshoots problems and provides or obtains a timely resolution

Answers calls related to PC and host applications, hardware capabilities and connectivity problems

Understands established service level agreements, and effectively works to meet or exceed those standards

Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone and Android support, general hardware/software issues

Develops and maintains effective partnerships across the organization and is able to influence management, peers, and customers through an inclusive style and recognition of their abilities and knowledge. Balances individual and team responsibilities. Exhibits objectivity and openness to others views. Gives and welc...