Help Desk Specialist

Akkodis • ottawa, on, Canada • Posted June 04, 2026

Location ottawa, on

Job Type Full-time

Category Other-General

Posted June 04, 2026

Must be available to work onsite in Ottawa. Only candidates who hold an active Secret Clearance will be considered. Being bilingual is an asset. Must have 5+ years of Help Desk experience. 
Job Description: 
Successful candidates will be providing various levels of IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tools, and/or email. The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their IT-related queries. 
Provide on-site problem determination and resolution in direct support of the following: Personal Computers (PCs), laptops, tablets, monitors, equipment, printers, scanners, rollout activities, software/hardware installation, and troubleshooting including Microsoft Office & Outlook within an Exchange environment, client moves, and Active Directory administration in accordance with the Standard Operating Procedures. 
Seniority level Mid-Senior level 
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