Help Desk Support Technician [#4923]

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.

*** 100% on-site work ***

You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
 

Responsibilities

• Serve as primary point of contact for users regarding overall support, policies and procedures
• Assign/escalate issues to appropriate IT Systems Support technician
• Keep users always informed on status of their tickets
• Follow up with assigned personnel to ensure timely resolution of problems
• Document and maintain solutions in appropriate support systems
• Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
• Proactively identify improvement opportunities and work with the Manager, IT ...