Help Desk Support Technician [#4923]

Alteo • montreal, quebec, Canada • Posted June 03, 2026

Location montreal, quebec

Job Type Full-time

Category Other-General

Posted June 03, 2026

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.

 *** 100% on-site work *** 
You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
  
Responsibilities 
Serve as primary point of contact for users regarding overall support, policies and procedures 
Assign/escalate issues to appropriate IT Systems Support technician 
Keep users always informed on status of their tickets 
Follow up with assigned personnel to ensure timely resolution of problems 
Document and maintain solutions in appropriate support systems 
Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made 
Proactively identify improvement opportunities and work with the Manager, IT Support to implement...
            

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