Help Desk Team Leader

Cushman & Wakefield • Australia, New South Wales, Australia • Posted June 10, 2026

Location Australia, New South Wales

Job Type Full time

Category Supervisors of Office and Administrative Support Workers

Posted June 10, 2026

Job Title
Help Desk Team Leader
Job Description Summary
We are seeking an experienced and proactive Help Desk Team Leader to oversee the day-to-day operations of a busy Help Desk function supporting a dynamic, public-facing environment. This role plays a critical part in ensuring service requests, incidents and operational issues are effectively coordinated and resolved while maintaining a high standard of customer service and operational performance. The successful candidate will lead a small team, coordinate operational responses across multiple stakeholders and help drive continuous improvement across service delivery.
Job Description
Key Responsibilities
Lead the day-to-day Help Desk operations and coordinate service requests and incidents.
Ensure issues are prioritised, escalated and resolved within agreed service levels.
Support and mana...
            

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