Help Desk Technician

Sharp Brains Solutions • bangalore urban, karnataka, India • Posted June 26, 2026

Location bangalore urban, karnataka

Job Type Full-time

Category Other-General

Posted June 26, 2026

Skill Set: Deskside Support Technician Level 1 
Language: English & Hindi 
Location: Bangalore, India 
Contract: B2B/Freelance 
Days per week: 5 days per week 

 
Key Responsibilities: 

 
1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 
5. Administered approved software installations, updates, and security patching in coordination with IT policies. 
6. Provided remote and deskside support using EUC tools and supported applications such as...
            

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