Help Desk Technician
Location
Powell, TN
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
Description
Job Description
Our client is looking to add a help desk technician to their team on a 6-month contract to hire basis. This tech will support healthcare end-users with the client's automated inventory management/charge capture systems as well as some general PC software issues. The system uses RFID technology to monitor inventory levels and track medical device/consumable usage for healthcare providers and integrates the data into providers' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system.
Techs should have a solid understanding of IT basics/fundamentals.
Big on career advancement and growth opportunities and they are looking for a candidate with call center experience, strong customer service skills, good communication, and most importantly initiative to learn and grow with the team.
Skills
customer service, phone support, service desk, ticketing system, help desk, help desk support, technical support...
Job Description
Our client is looking to add a help desk technician to their team on a 6-month contract to hire basis. This tech will support healthcare end-users with the client's automated inventory management/charge capture systems as well as some general PC software issues. The system uses RFID technology to monitor inventory levels and track medical device/consumable usage for healthcare providers and integrates the data into providers' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system.
Techs should have a solid understanding of IT basics/fundamentals.
Big on career advancement and growth opportunities and they are looking for a candidate with call center experience, strong customer service skills, good communication, and most importantly initiative to learn and grow with the team.
Skills
customer service, phone support, service desk, ticketing system, help desk, help desk support, technical support...