Help Desk/Desktop Support Analyst
Location
Boston, MA
Job Type
Full-time
Category
other-general
Posted
June 24, 2026
Description We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably.
Responsibilities:
• Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support.
• Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking.
• Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment...
Responsibilities:
• Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support.
• Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking.
• Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment...