Help to Claim Adviser

About the Role Advice Giving · Provide advice through telephone and webchat · Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities · Supporting clients to use ICT to make their new Universal Credit claim · Use Citizens Advice resources to find, interpret and communicate the relevant information to clients · Complete benefits checks when appropriate · Research and explore options and implications so that clients can make informed decisions. · Act for the client where necessary using appropriate communication skills and channels. · Refer internally or to other specialist agencies as appropriate. · Ensure that all work meets quality standards and the requirements of the funder · Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy. · Maintain detailed case records for the purpose of continuity of casework, information retrieval, s...