Helpdesk Advisor
Location
leeds, england
Job Type
Full-time
Category
IT & Technology
Posted
June 20, 2026
Role Overview
Helpdesk Coordinator – CBRE Global Workplace Solutions
As a Helpdesk Coordinator, you will provide exceptional customer service and business support to contribute to the continued growth and success of the Business.
Responsibilities
- Manage CAFM system as a key user on site, including PPM records, reactives and reporting.
- Answer calls and emails for the business in a timely fashion.
- Ensure all reactive requests raised on the helpdesk have the correct priority and engineer assigned.
- Maintain communication throughout reactive job life between Facilities Team and end users, applying RFT where possible and closing calls over the phone without assignment.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Review subcontractor performance and provide feedback through appropriate systems (e.g., Ariba) with assistance from Contract Suppo...