Helpdesk Analyst / EU Trainer
Location
Grand Rapids, MI
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Description
Position Summary: Ensure proper computer operation so that end users can accomplish business tasks. Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require giving in-person, hands-on help at the desktop level. Service Desk Analyst may also be tasked with setting up new equipment, installing applications, and making sure procedures are kept up to date. This job may require travel to remote offices or working outside of normal business hours as needed.
The role reports to the Service Desk Manager and will work closely with the Service Desk and Desktop Support teams, as well as with all technology staff.
Skills
Active Directory, help desk support, Service desk, Troubleshooting, Training materials, Support, Customer service, Microsoft, ITSM, IT training, LMS, AD, M365, Outlook, Sharepoint, Teams, DWS, Servic...
Position Summary: Ensure proper computer operation so that end users can accomplish business tasks. Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require giving in-person, hands-on help at the desktop level. Service Desk Analyst may also be tasked with setting up new equipment, installing applications, and making sure procedures are kept up to date. This job may require travel to remote offices or working outside of normal business hours as needed.
The role reports to the Service Desk Manager and will work closely with the Service Desk and Desktop Support teams, as well as with all technology staff.
Skills
Active Directory, help desk support, Service desk, Troubleshooting, Training materials, Support, Customer service, Microsoft, ITSM, IT training, LMS, AD, M365, Outlook, Sharepoint, Teams, DWS, Servic...