Helpdesk Analyst: IT & POS Support Pro
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 11, 2026
Job Description:
- Responsible for proactive remote support and maintenance around POS systems.
- Responsible for proactive support and maintenance around desktops and laptops.
- Improve system performance by identifying problems and recommending changes.
- Maintaining stock items and ordering new hardware/software requests.
- Monitors support issues, ensures resolution plans, and reports progress to management.
- Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
- Communicates with site users regarding any system enhancements and or scheduled upgrades.
- Additional duties as job requires.
- Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
- Focuses on removing barriers and empowering growth and opportunity for team members at all levels.