Helpdesk Customer Support Trainer

Overview

Our client, a leading global services organization, is seeking a
Helpdesk Customer Support Trainer to design, deliver, and continuously
improve training programs for customer support and technical support
teams. This role focuses on equipping agents with the knowledge,
tools, and skills required to effectively support digital platforms,
including advertising technologies, CRM systems, and backend
integrations.

The position covers both functional (customer support) and technical
training tracks, supporting learners across multiple roles and
experience levels.

Key Responsibilities

1. Onboarding & Training Delivery

Facilitate onboarding programs for new hires, covering tools,
workflows, product knowledge, and support processes.
Deliver instructor-led and virtual training sessions for both customer
support and technical teams.
Conduct hands-on exercises, simulations, and real-world scenarios to
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