Helpdesk Customer Support - Trainer
Location
Taguig, Metro Manila
Job Type
Full-time
Category
other-general
Posted
May 30, 2026
Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
- At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
- At least 2 years of experience in training and adult learning principles in a BPO environment
- Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
- Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
- Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
- Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
- Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
- Outstanding communicati...