Helpdesk Customer Support - Workforce Analyst
Location
Taguig, Metro Manila
Job Type
Full-time
Category
other-general
Posted
June 09, 2026
Qualifications:
Education
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Equivalent combination of relevant work experience and education will be considered for candidates with demonstrated WFM or BPO operations expertise.
Experience
- With or without professional experience in customer support, technical support, workforce management, or a related operations role.
- Experience within a BPO, digital advertising, or online marketing environment is strongly preferred.
- Having prior experience in workforce management, scheduling, real-time monitoring, or operational analytics will give you a significant edge.
- We highly value experience in managing or supporting teams that deal with billing, payment processing, or compliance-related customer inquiries.
Knowledge & Technical Skills: