Helpdesk Lead

Experian • Heredia, Heredia Province, Costa Rica • Posted June 07, 2026

Location Heredia, Heredia Province

Job Type Full-time

Category Computer Occupations

Posted June 07, 2026

Job Description
The Helpdesk Lead is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Assessment, assign, and schedule help desk tickets. Dispatch tickets to vendors. Coordinate some vendor accounts and billing. Record issues in ticketing system and coordinates referrals to appropriate technical, or service personnel for services, repairs, and training. Use and maintain Helpdesk tracking software and help document resolution procedures and scripts for help desk technicians. You will report to TSC Help Desk Manager.
RESPONSIBILITIES
Lead desktop platform optimization, standardization, and overall.
Manage the Microsoft SCCM infrastructure, including installation, configuration, platform health monitoring, client remediation, OS deployment, and application packaging/deployment.
Provide Tier 3 support for desktop platforms and collaborate with support teams to resol...
            

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