Helpdesk Manager

Mitie • Plymouth, England, United Kingdom • Posted June 23, 2026

Location Plymouth, England

Job Type Full-time

Category Computer Occupations

Posted June 23, 2026

Better places, thriving communities.

LOCATION: Plymouth

Full time- 40 hours per week
Main Duties:
Helpdesk Operations & Team Leadership: Lead and manage a 24/7 FM helpdesk, ensuring all service requests are handled efficiently in line with SLAs while developing a high-performing, customer-focused team.

CAFM (Maximo) System Ownership: Maintain full oversight of Maximo, ensuring accurate logging, tracking, and completion of work orders with robust, audit-ready data.

KPI & Performance Management: Monitor, report, and drive performance against contractual KPIs, proactively addressing risks to ensure full SLA compliance and customer satisfaction.

Statutory Compliance & Audit Readiness: Ensure all PPM tasks and compliance documentation are completed, captured, and readily available for audits and inspections.

Stakeholder Engagement: Act as the primary point of contact for DIO, SPV, and internal...

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