Helpdesk Operator

Mitie • Craigavon, Northern Ireland, United Kingdom • Posted June 05, 2026

Location Craigavon, Northern Ireland

Job Type Full-time

Category Information and Record Clerks

Posted June 05, 2026

Better places, thriving communities.

Job Title: Helpdesk Operator

Shift Pattern: Monday-Friday, 9am-5pm

Pay Rate: £13.45 p/h

What is in it for you?
A competitive salary

A friendly and supportive team

Training, career development & progression

Overtime opportunities

A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.

Free on-site parking
Job Description:

Communicating with Fire and Security Engineers / Regional service Managers

Emails & Call handling

Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS

Meeting Service Levels (SLAs)

Following management instructions

Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve an...

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