Helpdesk Operator Officer
Location
abu dhabi, abu dhabi emirate
Job Type
Full-time
Category
IT & Technology
Posted
June 09, 2026
Position Purpose
The Helpdesk Operator is responsible for delivering an efficient and customer-focused helpdesk service within the organization. The role involves receiving, logging, and coordinating service requests, ensuring timely communication between clients, technicians, and internal teams. The operator ensures full compliance with service procedures and supports smooth operational delivery across all facilities.
Role Description
- Service Request Management: Receive, log, and prioritize service requests through calls, emails, and CAFM systems.
- Operational Coordination: Assign tasks to technicians and service teams, ensuring accurate tracking and timely completion.
- Follow-Up & Monitoring: Monitor open requests, follow up on pending jobs, and ensure achievement of KPIs and service timelines.
- Customer Communication: Provide clear and professional communication to clients, tenants, and staff regarding service status...