Helpdesk Senior Associate - ITIL

NTT DATA Services • bengaluru, karnataka, India • Posted June 09, 2026

Location bengaluru, karnataka

Job Type Full-time

Category Other-General

Posted June 09, 2026

Req ID:      
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.   
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).   
Position's General Duties and Tasks:
 
• Answers the customers' contacts via agreed channels and record reported issues. 
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge 
• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail 
• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance 
• Acts as coach & an escalation point for less experienced colleagues 
• Ideally University education, prefer...
            

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