Helpdesk Supervisor

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Job Purpose

Ensuring the provision of end‑user support to the employees of all Shell companies in Turkey through a contractor team, and managing the end‑user inventory across Shell Turkey.

Accountabilities:

• Responsibility for the IT Infrastructure(configuration procedures in terms of network, desktop, notebook)  of all locations supported

• Manage Local Helpdesk Support contract and resource in line with SLAs/Agreements.

• Responsibility for the installation (re-image) and second line support of PC’s in accordance with Shell global standards.

• Ensure SLAs and targets/KPIs are...