Helpdesk Support Engineer (Tier 2)
Location
Higashishinbashi, Tokyo
Job Type
Full-time
Category
Computer Occupations
Posted
June 24, 2026
HIRING IMMEDIATELY!!!
Location: Tokyo, Japan
A Global Dutch Owned Audiovisual Electronics Manufacturer is seeking REMOTE Tier 2 level hardware / software Support Engineers! If you are an Electronics Nerd who geeks out on Electronics like Bluetooth Earbuds, Headsets, and Streaming Video Cameras, this position is for you!
Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, owns all communication with internal and external stakeholders.
Key responsibilities:
- Resolve technical issu...