Helpdesk Team Leader
Location
hartenbos, garden route district municipality
Job Type
Full-time
Category
Other-General
Posted
May 30, 2026
Hartenbos, South Africa | Posted on 08/01/2025
The Helpdesk Team Leader is responsible for providing professional and efficient helpdesk support by managing daily operations of the Helpdesk, representing the Helpdesk team and helping to ensure that the Helpdesk is constantly developing and improving. A strong customer service mindset is the key in this role. The Helpdesk Team Leader will assist with the standardisation of Helpdesk services and procedures along with streamlining any discovered inefficiencies.
Key Performance Areas
Key Performance Areas would include, but are not limited to:
Leadership:
- Lead and manage a team.
- Manage team performance.
- Clearly communicate expectations, roles and responsibilities to team members and supply employees with the resources required to perform.
- Adhere to and re-enforce the company policies, procedures and practices at all times.
- Support, motivate ...