Helpdesk Technician

Valiant Integrated Services • Waverly, Tennessee, United States • Posted June 16, 2026

Location Waverly, Tennessee

Job Type Regular Full-Time Salaried

Category Computer Occupations

Posted June 16, 2026

 
  Position Description 
 (1) Responsibilities:
 Ensures the automated trouble-ticket and work order process to support hardware, software, and enterprise services tasks across NIPR, KTEN, CENTRIXS-K and SIPRNET enclaves for all KBSC IT assets during exercise and non-exercise operations.
 (2) Ensures compliance with policies and procedures for systems, documentation, and assists with submission of Requirements Change Request (RCR) and Requirements Documents (RD) through outside agencies for processing and approval on time-sensitive projects
 (3) Initiates, processes, and closes trouble tickets during exercises and takes corrective actions when required.
 (4) Reviews all program documentation and ensures compliance with hardware and software system configuration management policies.
 (5) Coordinates the identification, resolution, and corrective action of hardware and software problems.
 (6) Provides 24-hour cove...
            

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