Helpline CSR
Location
North Miami, FL
Job Type
Full-time
Category
other-general
Posted
May 15, 2026
Description
Helpline Care Coordinator
Miami, FL | Bilingual English/Spanish Required
A mission-driven organization is seeking a compassionate and professional Helpline Care Coordinator to provide support, advocacy, and care coordination services for individuals in need. This role is ideal for someone passionate about helping others, crisis intervention, and community resources.
Job Responsibilities:
+ Provide follow-up and care coordination for clients needing additional support and advocacy
+ Assist clients with system navigation through intake, screening, assessment, referral, and service linkage via phone and email
+ Provide crisis counseling and suicide intervention support when needed
+ Complete safety/risk screenings and person-centered assessments
+ Coordinate referrals and warm transfers to appropriate community resources
+ Advocate for clients and maintain accurate case documentation and...
Helpline Care Coordinator
Miami, FL | Bilingual English/Spanish Required
A mission-driven organization is seeking a compassionate and professional Helpline Care Coordinator to provide support, advocacy, and care coordination services for individuals in need. This role is ideal for someone passionate about helping others, crisis intervention, and community resources.
Job Responsibilities:
+ Provide follow-up and care coordination for clients needing additional support and advocacy
+ Assist clients with system navigation through intake, screening, assessment, referral, and service linkage via phone and email
+ Provide crisis counseling and suicide intervention support when needed
+ Complete safety/risk screenings and person-centered assessments
+ Coordinate referrals and warm transfers to appropriate community resources
+ Advocate for clients and maintain accurate case documentation and...