Host Hostess

Maintain complete knowledge of:

• Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
• Restaurant reservation procedures
• Daily house count arrivals departures VIPs
• Scheduled inhouse group activities locations and times
• All department policies / service procedures
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book ...