Hotel Receptionist

We are seeking a friendly and customer-focused Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing excellent service and ensuring a smooth check-in and check-out process. You will assist with reservations, respond to guest inquiries, and handle administrative tasks in a professional manner.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly attitude
• Manage check-in and check-out processes efficiently
• Handle guest inquiries, provide information about hotel services and local attractions
• Process reservations and cancellations accurately
• Manage phone calls and direct them to the appropriate departments
• Handle guest complaints or requests and elevate as necessary
• Maintain accurate records of bookings and guest details
• Ensure the reception area is tidy and presentable at all times

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