HR Associate Experience Operations Senior Specialist

HR Associate Experience Operations Senior Specialist

Job Summary

Respond to associate inquiries for HR related matters, provide support for associate self‑service tools, and provide accurate information about policies, processes, and programs in the areas of payroll, benefits, leaves administration, HR systems, and other matters that occur during the employment life cycle. Resolve associate inquiries on a timely basis, while delivering exceptional customer service. Receive activity through multiple channels such as case management, system notifications, phone calls, and chat service as the first point of contact for HR queries.

Key Tasks & Responsibilities (Essential Functions)

• Responsible for receiving, addressing, researching, troubleshooting, and escalating questions via the Experience Center. Service as a primary point of contact for HR inquiries and requests that cannot be answered and/or completed through direct access. Answer a b...