Hr Operations Head

HR Manager BPO Operations | Mexico CityRUIAbout RUIRUI is a BPO specializing in high-value customer experience solutions.We differentiate through our people and our processes, because we know our talent is our greatest competitive advantage.Position SummaryThe HR Manager will serve as the strategic people partner for RUI's Mexico City operation, responsible for driving organizational talent initiatives while ensuring sound day-to-day HR execution across the site.Key ResponsibilitiesStrategy and Talent Management- Design and implement HR strategies aligned to site operational objectives.
- Lead performance management, leadership development, and succession planning programs.
- Partner with Workforce Management (WFM) to align hiring plans with capacity forecasts.Recruitment and Selection- Own full-cycle recruitment for the site across operational and leadership roles.
- Develop sourcing strategies tailored to the Mexico City talent market.
- Anticipate hiring needs in ...