HRSS Specialist

Job Description

• Delivers Level 1 consultative support across various HR functions including, but not limited to, HR General, Benefits, Payroll, and Timekeeping. Manages a daily queue of employee tickets, resolving general inquiries, service requests, and incident reports for a global workforce.
• Liaises with internal support units, external vendors, and government agencies to provide comprehensive support to employees.
• Identifies gaps in processes or policies and collaborates with the team to ensure they are addressed and corrected.
• Responsible for writing internal process documents and knowledge-based articles for the assigned geography.
• Occasionally, partakes in automation and process optimization special projects.

Job Requirements

• Bachelor's/College Degree with at least 1-3 years of relevant experience with general knowledge on global labor standards, statutory benefits, payroll, timekeeping...