Human Centered Design Lead
Location
Wakefield, MA
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Hiring Range: $143,209 - $210,000
_The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information._
This position will serve as a key resource to the bank–leading our Human Centered Design / Design Thinking practice. This role will set the strategic direction for design at the company including UX, service, and interactive design across customer value chains. This role will oversee a small team of designers with the goal of taking a customer first approach to both new product development and delivery, fundamentally changing the way we think about and implement design.
**Major Responsibilities**
+ Set the design strategy for the bank and establish processes to define and refine service/experienc...
_The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information._
This position will serve as a key resource to the bank–leading our Human Centered Design / Design Thinking practice. This role will set the strategic direction for design at the company including UX, service, and interactive design across customer value chains. This role will oversee a small team of designers with the goal of taking a customer first approach to both new product development and delivery, fundamentally changing the way we think about and implement design.
**Major Responsibilities**
+ Set the design strategy for the bank and establish processes to define and refine service/experienc...