Hyatt Reservations Agents - Corporate Cancun (Xico)

HYATT we are looking for your talent as Reservation Agents

Your main functions will be:

• Utilize elevated sales techniques to drive revenue production and create bookings by assuming the sale, overcoming objections, and upselling.
• Educate guests on product offerings.
• Process and review all customer requests accurately and efficiently.
• Field e-mails from other departments and 3rd party vendors looking for assistance with creating reservations.
• Must be able to adhere to AAA Diamond call standard requirements on all calls and pass any test calls for properties to maintain status.
• Be able to utilize effective listening skills to create a personalized experience for the guest.
• Manage, coordinate and verify existing rates according to different strategies and channels.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descri...