ICQA Supervisor

As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence and performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day‑to‑day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; prioritizing appropriately to meet deadlines; exhibiting professional behavior while coping well with ambiguity and change; driving results and approaching obstacles proactively; ensuring company policies are communicated and enforced consistent...