Ignite BPO Operations Manager - Broadbeach, QLD

Ignite • Australia, Australia, Australia • Posted June 08, 2026

Location Australia, Australia

Job Type Full time

Category Top Executives

Posted June 08, 2026

Ignite BPO Operations Manager

We’re looking for an experienced BPO Operations Manager to oversee end-to-end outsourced operations across multiple divisions and offshore partners.

This role is the key link between internal teams and BPO providers, ensuring strong alignment, effective communication, and high-quality service delivery. Success will come from building trusted relationships, maintaining governance standards, and driving continuous improvement, including the use of AI and automation.
Key Responsibilities:
Manage multiple BPO functions across offshore sites

Act as the central point between internal stakeholders and BPO partners

Oversee KPI, SLA, QA, and performance frameworks

Lead performance reviews and drive continuous improvement initiatives

Ensure processes, SOPs, and workflows remain aligned and up to date

Support and embed change across BPO teams<...

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