Implementation & Adoption Lead

Cape Town or Johannesburg-Based | Scale-Up | Full-time Contract (6 months, with path to permanent) | Product Machine | Hiring Manager: Dawie van der Westhuizen

Jem is hiring an Implementation and Adoption Lead to own how our products land inside client operations and to build the rollout playbook the wider team will run with as we scale.

Jem is a fast‑growing HR tech scale‑up building payroll, HR, and benefits tools for frontline teams. We support deskless workforces across South Africa and are scaling rapidly. We have proven that WhatsApp clocking works at scale and are now expanding into rostering, with implementation and adoption as the next function we are investing in.

This is a hands‑on role at the intersection of customer success, implementation, and product. You will partner directly with our design partners and live clients, work alongside our Product team to feed real‑world adoption insights back into the build, and design the playbook that the rest...